Frequently Asked Questions
Everything you need to know about shopping with On Sale.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How long does delivery usually take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available if you need your items sooner.
Are the products on your site authentic?
Absolutely. On Sale partners directly with reputable brands and authorized distributors to ensure every product we sell is 100% authentic.